Frequently Asked Questions


Frequently Asked Questions

How far back can you go?

Research will depend upon which records have survived and their availability. we have found records back as early as the late 1400s but most research dates back to the early 1800s when modern registration began.

What do you need to know from me to start the research?

We do need some basic information to enable me to start researching; we would need at least the names of the person to be researched, when and where born, if known, places of relevance, maybe an occupation. Even family lore.

How long will research take?

Good research takes time and for a one surname research package it can take about three months. It does depend on what documents have to be ordered, what archives have to be accessed, and the information collated and assessed.

Do I get the certificates that you have bought for the research?

Where we need to buy certificates, or indeed any other document, these will become your property on receipt of your final payment.

What happens if you can’t trace my ancestors and are unable to complete my tree?

Our initial assessment based on your first enquiry will enable us to determine whether research into your family is feasible. It is unlikely that problems would arise but, if so, we would discuss any options available with you. However, we are confident we would be able to complete the research fully and satisfactorily.

Is it confidential?

Yes, completely. We are governed by the Data Protection Act 2018 and all information is strictly confidential.

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